Terms & Conditions

Quick Despatch, Flat Rate Delivery, Free Delivery over $100

We despatch most orders on the same day you place your order.

Order before 2pm to ensure your order goes out today.

  • Regular delivery by Australia Post Parcel post is $9.95
  • Express Delivery by Australia Express post is $14.95

Express post is guaranteed next business day within the express post network. The express post network covers most metropolitan areas across the country.

Outside Australia

If you would like to delivery outside Australia, we are happy to post thing out to you. Please contact us for the shipping rate to your area.

Australian Shipping Information

All Postage Rates are based on the weight of your order and your location in Australia or overseas.

Orders received before 12 noon on any working day should be received as follows –

  • Standard delivery – up to 6 working day
  • Express delivery – next day in WA and up to 4 working day for the rest of Australia

If your order does not arrive within 7 working days please contact us immediately. Once your order is despatched you will receive tracking details from Australia Post. Please note that this is a guide only and we cannot control Australia Post Delays especially in the Christmas period.

If an item is out of stock. We will let you know that there may be a short delay on your order. If a significant delay occurs we will give you the option of a full refund or to deliver as soon as stock becomes available.

All order over $100 will be freight free

International Shipping – We Ship Worldwide!

Rates are according to order weight and can be viewed in the postage calculator. Standard International shipping takes approximately 20 business days. Please allow additional time if you require any special requirements. Express International delivery takes approximately 8 working days.
We can take no responsibility for delays in customs handling from time of arrival of goods into your country.


Returns and Exchanges

We are happy to exchange/refund any item as long as it is returned to us in a resalable condition complete with all original packaging and labels. The easiest thing to do is just send an email to muddypawspb@yahoo.com.au and we will send you instructions on how to return your goods for exchange or refund.

As long as the item has not been used, is clean and free of dog hair and is in resalable condition, there is no problem to return or exchange an item with 14 days.

If you need to contact us regarding an order. Please email us on muddypawspb@yahoo.com.au please quote your invoice or order number and last name on the billing address. We want our customers to be happy so please let us know if you have any problem and we will do our best to help